Customer Care


Mother and teen girl shake hands with a counselor.A Little Something Extra

Our Customer Care Team will be there to continue the Piedmont Pathway Journey with you for a full year after close.  Our purpose is to explain home ownership and the care that is required to maintain your home.

In the Customer Care Program, we will reach out you twice during the year.   At the 30 Day Walk you will meet your Neighborhood Technician and discuss any questions you have had in the first month of owning your home.  We will then conclude your year with an 11 Month Walk to address any settlement issues that have occurred.

For request that fall outside of these time frames you may notify us the following ways:

Customer Care Line: 404-623-9690

Email: customercare@piedmontresidential.com

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